About MAROA CHARLES

  • Academic Level Master’s Degree
  • Age 28 - 32 Years
  • Gender Male
  • Expected Salary 85,000
  • Department Finance
  • Viewed 24

About me

My qualifications and experiences make me an ideal for this role which includes; educational background; I hold a Bachelor’s degree in finance and banking from Moi university and current doing Masters in Business administration (MBA), Finance currently done with course work from university of Nairobi, where I have gained a solid understanding of financial analysis, investment evaluation, and risk assessment. My academic background has equipped me with the necessary analytical skills to excel in finance or accounting role.

Education

Experience

  • 2022 - 2023
    CARITAS MICRO-FINANCE BANK

    BANK TELLER

    ● Conduct KYC and AML verify customers’ credentials and information shared ● Report any fraudulent or questionable potential customer ● Processing of deposit and withdrawal transactions ● Develop reports on material and personnel movements and various operational logistics problems. ● Efficient execution client’s instructions and follow up. ● Authenticate all outward cheques and post in the system ● Cash management by tracking the level of cash in your till and the demand levels Payment terms negotiation, optimization and management. ● Keep the cash tills secure. ● Ensure the customer experience is commendable at all times.

  • 2018 - 2022
    SAFARICOM PLC

    CUSTOMER EXPERIENCE EXECUTIVE

    Key Achievements: • Being a top performer for three years consecutive. • Been complimented by your supervisor for being super productive. • Increased revenue or sales for the company was able to make a double-digit profit increase. • Responded to over 140 customer calls daily and solved 94% of their concerns Duties and Responsibilities • Deliver quality customer experience in all interactions with customers that meet and surpass set individual and team NPS targets. • Escalation of customer issues and follows up to ensure issues are closed within agreed SLA. • Contribute to the demand reduction agenda by advocating for alternative channels. • Availability and adherence to operational processes, schedules, and dress code. • Receive and answer customers’ calls regarding Safaricom products and services.

  • 2015 - 2016
    TAIFA SACCO LIMITED

    ACCOUNTS ASSISTANT

    Key Achievements: • Re-organized reconciliations to make it work better and easier. • Identified a problem on internal risk management and solved it. • Come up with a new idea of organizational filling that improved things. Responsibilities: • Prepared reports and organized clients’ information as well as ensured reconciliations are done correctly and stayed within budgets by staff. • Implemented procedures, risk management, and internal control. • Entered client data into the organizational database and other clerical duties. • Helped with bank statements reconciliation, as well as accounts payable and receivable. • Maintained an organized and well documented and sequential filing system for all payment and petty cash vouchers.

Expertise

EXCEL
USE OF QUICKBOOKS
MS suite

Languages

ENGLISH
Proficient
SWAHILI
Proficient

Honors & awards

  • 2019

    Shangilia award

    being the top performer for the financial year 2018/2019.

Skills