About ESTHER NDUNG’U

  • Academic Level Certificate
  • Age 43 - 47 Years
  • Gender Female
  • Expected Salary Ksh. 85,000
  • Department Administration
  • Viewed 191

About me

I am a qualified administrative and front office assistant with a career spanning for nineteen years (19). I have further training in Business Management HR option with a Degree and a diploma in the same field. Have great customer service, typing computer and also interpersonal and leadership skills.

My experience is in the following sectors:  gas and oil, real estate, law, manufacturing, healthy and pharmaceutical

Education

  • 2012 - 2016
    MAASAI MARA UNIVERSITY

    BACHELORS IN BUSINESS MANAGEMENT (HR OPTION)

    Pursued my university education and graduated with a Bachelors degree in Business Management (HR Option) Scored 2nd class honours upper division. Some of the subjects studied include: managerial statistics, law, computer programming, financial management among others

  • 2010 - 2012
    KENYA INSTITE OF MANAGEMENT

    DIPLOMA IN BUSINESS MANAGEMENT (HR OPTION)

    Did a two year diploma course in Business Management (HR Option) and graduated in 2012 December. subjects studied include, Human resource Management, law, labour laws, financial accounting, statistics, communications and many others.

  • 1999 - 2000
    STRATHMORE UNIVERSITY

    SECRETARIAL AND ADMINISTRATIVE STUDIES

    Did a two year course, studies secretarial and administrative studies and finished in November 2000. Some of the subjects studied include: typing, shorthand, business English, Office Management, Secretarial Studies and many others

Experience

  • 2021 - Present
    BAYER EAST AFRICA (UNDER SHEER LOGIC MANAGEMENT CONSULTANTS)

    RECEPTIONIST

    I work as a front office assistant and my job description is as follows: • Manning the front office area ensuring that it is tidy, and it portrays a good image of the organization. • Checking all the telephone lines and ensuring that they are working and incase of outages liaising with the relevant service providers for repairs. • Responsible for call handling that is making and receiving all calls promptly and in a professional manner. • In charge of handling all courier and mail that is coming and leaving the organization. • Handling visitors coming into the organization, issuing them with visitor’s badges and directing them accordingly.

  • 2013 - 2021
    KNIGHT FRANK KENYA LTD (SECONDED TO EABL)

    SWITCHBOARD OPERATOR

    My duties involved: • Responsible for efficient and smooth call handling in a prompt and professional manner. • Customer service handling customer complaints coming through the switchboard • Responsible for documentation and reporting of switchboard activities by preparing weekly report for submission to the head of department. • Supporting tele conference this is by offering necessary help to internal customers joining various meetings. • Responsible for overall reporting of software and hardware hitches at the switchboard room to the relevant authorities. • Compiling small directories showing key contacts such as hotlines, major service providers and circulating them to the necessary authorities.

  • 2009 - 2012
    LIBYA OIL (OLA ENERGY)

    RECEPTIONIST

    My duties were as follows: • Handling all calls in a professional and timely manner. • Responsible for handling all visitors to the organization. • Responsible for maintenance of a good filing and retrieval system. • Safe handling and dispatching of courier. • Responsible for mail handling and dispatching • Supervising junior staff namely messengers, cleaners and drivers. • Overseeing smooth running of meetings this is by managing calendars and appointments, taking down minutes and onward forwarding to attendees. • In charge of all office equipment ensuring that it is in good working condition and liaising with service provides in case of any problems. • Responsible for handling inventory such as stationery, toiletries and other supplies this is by liaising with the relevant suppliers for supply of the same. • Processing of payments invoices.

  • 2008 - 2009
    ALBERT KAMUNDE & COMPANY ADVOCATES

    OFFICE MANAGER

    My Job description was as follows: ● Acting as the personal assistant to the Managing Partner by assisting him in running the office. ● Supervising junior staff namely, courts clerks, conveyancing clerk and the messenger. ● Maintaining the managing partner’s diary. ● Typing and preparing of legal documents e.g., affidavits, leases, letter etc. ● Responsible for Handling petty cash this is by issuing out money and doing reconciliations for accountability purposes. ● Overseeing acquisition of stationery and other supplies and distributing the same.

  • 2007 - 2007
    WOODTEX KENYA LTD

    ADMINISTRATIVE ASSISTANT

    • Maintaining a well-coordinated communication system e.g. In charge of emails for the company. • Acting as the personal assistant to the managing director, this is by managing his calendar and other activities, just to ensure smooth running of the office. • Typing of letters, reports and other correspondences as instructed by the Managing director. • Maintaining Managing Director’s diary. • Liaising with other departments. E.g., production, sales ,accounts and ensuring that everything flows well as per the requirements.

  • 2001 - 2007
    SWISSGARDE KENYA LTD

    SECRETARY/DATA ENTRY CLERK

    • Responsible for handling all courier coming and leaving the organization • Data entry work this is by entering all raw data that is sales, distributors details into the company’s database for onward processing. • Typing of letters, reports and other correspondences. • Responsible for keeping and maintain a good filing and retrieval system. • Offering support during organizing for yearly sales conferences, workshops and meetings. • Offering any other support to the country coordinator

Expertise

computer skills
customer service
typing skills

Languages

ENGLISH
Proficient
KISWAHILI
Proficient

Honors & awards

Skills