About Benson Maina

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Education

  • 2012 - 2015
    Moi University

    Bsc Degree in Graphic Communication and Advertising

    Grade: Second Class Honours (Upper Division)

  • 2011 - 2019
    Regional Centre of Management

    CPA Finalist

    This is a course offered by KASNEB for professional accountants Grade: Pass

  • 2006 - 2010
    Nyeri Baptist High School

    KCSE

    Grade: Scored B (plain) of 66 points

Experience

  • 2020 - 2022
    Cashnow

    Team Leader, Debt Collection

    Main responsibilities: • Supervising collection agents at the call centre • Coordination of team activities in the call centre • Developing call collection strategies Achievements: • Rose from a Collection Agent to being Team Leader • Tasked with training new agents on collection

  • 2017 - 2020
    Extra Solutions Ltd

    Team Leader, Business Process Audits

    Main responsibilities: • Doing stock counts for clients. • Asset tagging and listing. • Business process audits • Team leading Main achievements: • Rose from a Junior Consultant to a Team Leader • Managed to lead teams in business process audits for major clients e.g. EABL

  • 2016 - 2017
    Startimes Kenya Ltd

    Call Agent

    Main responsibilities: • Picking customer calls and troubleshooting their complaints. • Making calls to customers in regards to their digital television accounts. • Telesales Main achievements: • Recognized for number of hours sacrificed in working overtime • Managed to switch seamlessly from inbound to outbound calls departments

Expertise

Customer service
Debt collection
Business Process Audits

Languages

English
Proficient
Kiswahili
Proficient

Skills