CUSTOMER SERVICE AGENTS-CLOSEDLocation-Nairobi
Our client, an ecommerce website is looking for intelligent candidates to hire soonest for the above-mentioned roles.
• Making daily phone calls to new customers who have signed up.
• Following up with any customers whose payment may have failed.
• Managing the hotline for orders putting orders through on behalf of the customer.
• Following up with customers’ complaints.
• Website management.
• Collecting feedback from clients on products.
• Identifying loyal clients.
• Making sure that the customer service is top notch.
• Assisting in packing orders and deliveries where necessary.
• Making daily reports to the management.
• Must have a relevant bachelor’s degree or diploma.
• Must have excellent organizational skills.
• Must have excellent Customer Services skills.
• Must be a quick thinker and a problem solver.
• Must be flexible in terms of duties assigned to them (Be ready to multi-task)
• Must be willing to learn more about the organization.
• Ability to work under pressure with minimum supervision.
Job Skills & Qualifications
Additional skills required.
The ideal candidate MUST possess digital marketing skills.
1.) Social media marketing and Google business skills.
3.) Online product management and update.