CUSTOMER SERVICE AGENTS-CLOSEDLocation-Nairobi

how can we help you?

Contact our Consulting team at our office or submit an inquiry online.

Insanity is doing the same thing over and over again and expecting different results

Albert Einstein

    Job Summary

    Job Summary
    Our client, an ecommerce website is looking for intelligent candidates to hire soonest for the above-mentioned roles.
    Job Description
    Key Responsibilities:

    •    Making daily phone calls to new customers who have signed up.
    •    Following up with any customers whose payment may have failed.
    •    Managing the hotline for orders putting orders through on behalf of the customer.
    •    Following up with customers’ complaints.
    •    Website management.
    •    Collecting feedback from clients on products.
    •    Identifying loyal clients.
    •    Making sure that the customer service is top notch.
    •    Assisting in packing orders and deliveries where necessary.
    •    Making daily reports to the management.

    Department: Sales
    Project Location(s): Nairobi

    Job Description

    Qualifications:

    •    Must have a relevant bachelor’s degree or diploma.
    •    Must have excellent organizational skills.
    •    Must have excellent Customer Services skills.
    •    Must be a quick thinker and a problem solver.
    •    Must be flexible in terms of duties assigned to them (Be ready to multi-task)
    •    Must be willing to learn more about the organization.
    •    Ability to work under pressure with minimum supervision.

    Job Skills & Qualifications

    Additional skills required.

    The ideal candidate MUST possess digital marketing skills.
    1.) Social media marketing and Google business skills.
    3.) Online product management and update.

    Apply Now

    This page is restricted. Please Log in / Register to view this page.