Our client, a registered company in Kenya that deals with selling and after sales service of Kenya Revenue Authority approved Electronic Tax Registered machines (ETR’s) is looking to hire competent Call Center Agents-Sales whose responsibilities is to develop marketing and sales strategies for the company and be able to drive and achieve the set sales targets. As an agent you will also be responsible for maintaining customer relations, customer service, tracking sales data, and creating performance reports.

Duties and Responsibilities

  • Marketing and sales of company products and services
  • Making daily phone calls to new customers and signing them up
  • Managing the hotline for orders, putting orders through on behalf of the customer
  • Following up with customers’ complaints
  • Collecting feedback from clients on products
  • Making sure that the customer service is top notch
  • Making daily sales reports to the team leader
  • Coordinating with clients for product distribution and invoicing
  • Working with the sales team leader to develop targeted sales strategies
  • Answering client queries about products and services specifications and uses
  • Maintaining client relations by doing follow-ups
  • Tracking sales data to ensure you meet sales quotas

Skills and Competencies

  • Excellent communication and interpersonal skills-Verbal and Written (eloquent and articulate)
  • Mature and intelligent
  • Must have excellent Customer Service Skills
  • Attention/Keen to details
  • Knowledgeable and quick in decision making
  • Good memory-ability to comprehend, capture as well as interpret basic information and make sound judgement
  • Must be flexible in terms of duties assigned to him/her (Be ready to multitask)
  • Sound judgmental powers; ability to manage difficult customer situations
  • Ability to work under pressure with minimum supervision
  • Passion for Sales and achieving sales targets
  • Mature, temperament, self-driven, patience, empathy and passion for people

Education Qualifications

  • Must have relevant Bachelors’ degree or Diploma
  • Minimum C+ in KCSE
  • IT skills including familiarity of CRM Solutions
  • Social media marketing and Google business skills