About faith Muthama

  • Academic Level Certificate
  • Age 28 - 32 Years
  • Gender Female
  • Expected Salary 60,000.00
  • Department Administration
  • Viewed 18

About me

I am an experienced Operations Associate who is well-versed in all of the major business methodologies including creating SLAs and developing an accurate analysis of operational process working with logistics to streamline operations and helping management to implement new processes.



  • 2018 - 2020
    Nova Pioneer- Education Group

    School Operations Associate

    Duties and Responsibilities. - School Administration & General Campus Operations Management - Provided managerial and functional support to the School Receptionist - Liaised with the school management team and the entire operations team - Represented the 7 service lines of operations within the school management team - Management of Communication Systems - Ensured that all school communication channels are maintained, up to date and in an operable condition this includes the Interactive Voice Recording (IVR) system, Email help desks system mass texting systems and email broadcast systems all accounts are active as well as Managing all internal communications from the School Operations team - Ensured that school is in compliance with the legal school operations Laws and Regulations - Supported the users of the school communication systems with on boarding, training, and troubleshooting when needed - Monitored and controlled finances for the school based teams through standardization of procedures in the use of petty cash, ensuring timely accountability of disbursements through best practices and high level of integrity - Assisted the Director Operations by compiling financial data and comparing it with school budgets with the aim of providing spending guidance in line with Operations Scorecard metrics - Management of the School Operations calendar - Ensured that all the specific events scheduled to take place within the school are pinned to the central calendar to avoid clashes - Championed and administered internal surveys or feedback collection projects - Asset Management - Coordinated and documented asset transfer between the Campuses while ensuring tight controls and accountability around asset location and usage - Maintained relationship between the suppliers and school management team - Managed the housekeeping team, keeping track of their performance records and holding them accountable - Took the lead in performance review conversations and appraisals with the housekeeping team Interviewed and on boarded Teammates based on Nova Culture

  • 2017 - 2018
    Nova Pioneer Education Group

    Operations Coordinator

    - Managing the Teacher stationery store and cleaning materials - Created a tracker to track check in and check out of items from the store and also to track reordering levels - Managed and coordinated external trips for students and sharing the details with the logistics manager for assigning driver(s) then share the final details with teachers in charge - Coordinated internal events, which included Teachers training, Teachers interviews and student interviews -Supervised general Campus Operations - Conducting periodic school walkabouts to ensure proper and efficient utilization and storage of school assets

  • 2015 - 2017
    Nova Pioneer Education Group

    Administrative Assistant

    -Welcomed visitors and directed them to meet the respective persons -Managed the school central calendar - Received events notification from service line manager(s) and scheduled them on the calendar respectively -Maintained students’ records - Received and filed students’ documents during admission process -Scheduled meetings and activities on campus - Space allocation and furniture set up -Acted as the PA to the school principal - Managed his calendar and scheduled meetings for parents or investors -Received and dispatched deliveries - Invoices, parcels, receipts and students’ items delivered by parents -Managed petty cash - Disbursement and reconciliation -Sent out weekly communication/updates to all parents through Mail chimp and Telerivet


Office Operations
Office Management




Honors & awards