About Elijah mesa
-
Academic Level Degree Bachelor
-
Age 28 - 32 Years
-
Gender Male
-
Expected Salary 80000
-
Department Business Development
-
Viewed 126
About me
A qualified, self-driven, motivated system tester and implementer with proven analytical thinking, project management skills, problem solving skills and exceptional organizational skills with over five years’ experience in the Information Technology sector.
Solid knowledge in Software Development Lifecycle(SDLC),Software Testing and Defects Life Cycles and Project Management Life Cycle. Excellent technical and user support as well as coaching and presentation experience.
Education
- 2010 - 2015
Experience
-
2019 - 2022
KHETIA DRAPERS LTD
E-COMMERCE TEAM LEAD
Manage, coordinate and designate work tasks among team members Develop, review and update project plans and procedures to improve processes continuously Serve as first point of contact for team members, clients, answering questions and explaining strategies Build professional and trusting relationships with key customers and leverage existing customer relationships by frequently rewarding loyal customers Identify opportunities to increase revenue with accounts through regular analysis of all available metrics Plan and execute weekly and monthly meetings to discuss challenges, strategies, sales and customer related reports with value added insights and recommendations of blueprints for future improvement and growth Provide market feedback to company regarding competitive offerings, prospect needs and generate product development ideas to assist retain and build long term relationship with loyal and new customers Report and follow up on any logical and technical issues and recommendations for smooth running of program
-
2017 - 2018
ASPIRE SOTFWARE LTD
ERP PROJECT TEAM LEAD
Delegated roles and assignments to team members, employing exceptional organizational skills to maximize efficacy and efficiency Managed provisioning services required for on boarding new team members, hardware and software solutions Coordinated and initiated more than 40% major projects Oversaw change management planning to reduce disruptive impacts on business operations and continuity Communicated with clients to understand and define unique business challenges, designing implementation plans according to each customer\'s precise needs Maintained inter-departmental communications channels to support company-wide availability of information on all implementation impacts and effects Monitored post-implementation performance metrics to confirm positive impact of enacted changes Developed and updated project plans, including information such as objectives and schedules Demonstrated of Aspire ERP system to clients and training end users at all levels on inventory creation and management, stock control, managing supplier accounts and payments, generation of all types of reports required and system maintenance Troubleshooting and offering both online and offline support and to clients Updating and training clients to new versions
-
2015 - 2016
ASPIRE SOFTWARE LIMITED
TECHNICAL SUPPORT ENGINEER
Served as primary point of contact for support relating to owned solutions and products. Analyzed issues to identify troubleshooting methods needed for quick remediation. Maintained response times to support business continuity. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. Communicated with stakeholders to share critical technical information and deliver project updates. Increased company sales by 20% through referrals Performed root cause analysis of reported issues to enact corrections. Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems. Gathered trend data from customer calls and interactions
Honors & awards
-
2022
AGILE SCRUM FUNDERMENTALS
ONLINE CERTIFICATE FROM SCRUM STUDY