An accomplished results driven, dedicated and solutions focused Business Development and Customer Relationship professional with 14+ years of outstanding career in the Freights & Logistics, driving multi-million sales and contributing to consistent bottom line growth. Demonstrated excellence in coordinating tasks of numerous internal divisions and external agencies to ensure rapid, accurate delivery of equipment, materials and resources. Track record of identifying redundancies and maximizing resources to streamline operations. Proficient in a variety of logistics and supply management software, both proprietary and commercial. Adept at developing strong relationships with customers, structuring services that suit their needs and ensuring seamless and delightful customer experience.

Holder of a Bachelor of Education (B.Ed.) Arts Degree in Commerce & Economics and a Diploma in Human Resources. Trained in Customer Care.

Skills & Competencies

Business Development | Distribution Management | Continuous Process Improvement | Transportation & Materials Handling | Customer Retention Strategies | Cross Selling & Cold Calling | Customer Service & Satisfaction | Strategic Planning & Negotiation | Inventory Control Processes | Standards, Procedures & Compliance Risk Management & Enforcement of Controls | Organizational Management | Coaching & Mentoring | Research, Analysis & Presentation Skills